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Our Service and Support Center provides network monitoring and management for all of our installations at our client’s facilities around the globe, 24 hours a day, 7 days a week, 365 days a year. Responsibilities include:

- Conducting proactive management with a scaled resolution approach
- Providing fault detection, diagnostics, isolation and restoration
- Responding to alarms reported by the monitoring tools
- Resolving errors and exception messages generated by network elements
- Opening tickets to track system events
- Reviewing tickets for scheduled work (scheduled and preventive maintenance)
- Documenting network events via ticket notes

 

 

 

Sentek 2006 - todos os direitos reservados